Terms of service

Overview

Fanshawe Golf School ("we," "our," or "us") provides golf lessons and camps located in London, Ontario. By enrolling in our lessons or camps, using our website, or otherwise engaging with our services, you agree to be bound by the following Terms of Service ("Terms"). Please read them carefully before using our services.

Acceptance of Terms

By booking or participating in any lesson, camp, or related activity, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree to these Terms, you may not use our services.

Bookings and Payments

All bookings for lessons or camps must be made through our online booking system on the Fanshawe Golf School website. Full payment is required at the time of booking to secure your spot. Payments can be made through available methods, including major credit cards and other secure payment gateways. We reserve the right to cancel or reschedule lessons or camps if necessary. In such cases, you will be offered an alternative booking date.

Cancellations and Refunds

General Cancellations: Cancellations made more than 7 days before the scheduled lesson or camp will receive a full refund. Cancellations within 7 days are non-refundable, but rescheduling may be offered depending on availability.

Missed Days: If a camper misses a day of camp due to unforeseen circumstances, a make-up day can be arranged. However, make-up days may not coincide with other campers’ schedules and will be subject to availability.

Weather-Related Cancellations: In the event of a weather-related cancellation, you will be notified via email and given option to reschedule.

Lesson Policies

Arrival Time: Participants are expected to arrive at least 10 minutes before their lesson or camp start time.

Late Arrivals: Late arrivals may result in reduced lesson time, and no refunds will be provided for missed time.

Equipment: While some equipment may be provided, it is the participant’s responsibility to confirm any special equipment needs in advance.

Camp Policies

Fanshawe Golf School is committed to delivering high-quality programs that focus on the holistic development of each camper. Our dedicated staff work to create an environment where campers can socialize, cooperate, make decisions, build self-esteem, and challenge themselves. Through unique outdoor golf experiences and related activities, we aim to foster personal growth and a love for the game.

Core Values

Our core values guide all interactions and the development of our campers:

Caring: We nurture empathy and compassion.
Honesty: We promote integrity and transparency.
Respect: We value each individual's contributions and differences.
Teamwork: We encourage collaboration and cooperation.
Responsibility: We instill a sense of accountability and duty.
General Camp Policies

Health and Physical Condition: All campers must be in good physical condition unless otherwise communicated in writing to the Camp Director.

Attendance: Campers are expected to attend the full duration of the camp session. Make-up days are available for missed days, but we do not provide refunds.

Group Assignments: Campers will be assigned to specific coaches and groups and must remain with their assigned groups unless otherwise directed.

Behaviour: Campers are expected to adhere to the camp's behavioral guidelines. Disruptive or disrespectful behavior will not be tolerated.

Safety: Campers must not travel in the parking lot, ride in golf carts, or climb over carts unless permitted by a coach.

Weather Rescheduling: Activities may be rescheduled in the case of inclement weather. Parents will be notified if conditions are unsafe for campers.
Preparation Before Camp

Attire: Ensure your child wears appropriate clothing for the weather. Label jackets and sweatshirts to avoid mix-ups.

Footwear: Sneakers or proper golf shoes (spikeless or soft spikes) are required.

Personal Belongings: Fanshawe Golf School is not responsible for lost or damaged personal items. Cell phones are permitted for emergencies but must be kept away during lessons and breaks.

Security & Risk Management

Drop-Off and Pick-Up: Campers may be dropped off from 8:45 AM and must be picked up by 12:00 PM for half-day campers or 3:00 PM for full-day campers. Parents must sign in their children and provide any necessary information during drop-off.

Authorized Pick-Up: Only individuals listed on the authorized pick-up list may collect campers. A government-issued photo ID is required for those not recognized by staff. Parents or guardians must sign out their campers at the end of each day.

Behaviour Management

Fanshawe Golf School staff are trained to address inappropriate behavior in a positive and constructive manner. If issues persist, parents will be notified. We enforce a zero-tolerance policy.

Unacceptable Behavior: Actions such as bullying, stealing, and disrespecting staff or property will not be tolerated. Campers exhibiting such behaviors may be suspended or expelled from the camp without a refund.

Incident Reporting: Incidents will be documented, and parents will be informed. Continued issues may result in removal from camp.

Health & Safety

Special Needs: We welcome campers with special needs and strive to provide appropriate support. Parents may arrange for personal care workers, who must be approved by the parent/guardian and assume full responsibility during lessons and camps.

Medication: Any medication must be provided to the Camp Director or a head coach in its original container, labeled with instructions and the camper's name. Written consent for administering medication is required before the start of camp.

Medical Conditions: Please indicate any severe allergies, diabetes, or other conditions on the camper’s application form.

Illness Policy: Sick children cannot return to camp without a doctor's note. Parents must pick up ill campers within 30 minutes of being notified.

Emergency Procedures: In case of injury, parents will be notified immediately. Our staff are CPR certified, and first aid kits are readily available.
Sun Safety: Campers should bring sunscreen, a hat, sunglasses, and a water bottle. Parents are encouraged to apply sunscreen before drop-off.

Additional Policies

Photography and Media Release: By participating in camp activities, you grant us the right to use any photographs or videos of your child in promotional materials. If you do not wish for your child’s image to be used, please notify us in writing.

Data Privacy: We take your privacy seriously. Any personal information collected will be used solely for the purposes of camp administration and communication.
Intellectual Property: All lesson materials, videos, and photos taken during lessons or camps are the property of Fanshawe Golf School and may not be distributed without permission.

Assumption of Risk and Waiver of Liability

Golf and related activities carry inherent risks, including but not limited to the risk of personal injury. By participating in our lessons and camps, you assume these risks voluntarily and agree to hold Fanshawe Golf School harmless from any claims arising from injury, loss, or damage.

Limitation of Liability

Fanshawe Golf School is not liable for any indirect, incidental, special, or consequential damages arising from participation in lessons or camps. Our liability is limited to the cost of the service booked.

Termination of Service

Fanshawe Golf School reserves the right to terminate service to any participant who fails to comply with these Terms. In such cases, refunds will not be provided.

Modifications to the Terms

Fanshawe Golf School reserves the right to update these Terms at any time. We will notify you of any significant changes via email or through our website.